SAI Terms and Conditions - Online Sales

The terms defined here are applicable to only orders / sales placed through the SAI Drive Solutions website.

Prices

Prices quoted on the website are initially quoted net. During check out, applicable taxes, fees and shipping costs are added to the final purchase price. The final cost is displayed on an order summary page prior to submitting the order.

All written quotations automatically expire unless accepted within 30 days from the date quoted. Verbal quotations expire within 48 hours. To be accepted, quotations must specifically identify equipment and list the actual quantities involved. All clerical errors are subject to correction.

SAI reserves the right to change prices without prior warning.

Payment

Acceptable payment methods include Check, PayPal or Credit Card including Visa, MasterCard and American Express. For online purchases, payment is due in full and the funds must clear before order fulfillment begins.

For large projects where split payments are offered and agreed upon, the terms will be defined per project. Late payments are subject to a penalty % service charge applied weekly. The customer will be required to pay all costs of collection including reasonable attorney fees.

Order Verification

SAI checks every order placed online for it's technical accuracy. SAI may contact a customer to confirm the order items and verify intended target application and environment. Any concern, adjustment or error will be communicated in writing to the customer prior to order progression.

Shipping

Shipping costs are estimated during checkout. Shipping destinations via online orders are limited to the contiguous United States of America. Estimated shipping costs include insurance for the order value and automatically includes delivery signature.

All shipping costs for online orders are to be prepaid by the customer before an order will ship.

Dimensions & weights

Weights are in pounds and ounces and dimensions are in feet and inches unless otherwise stated. Elevation drawings or exact measurements for product integration and fitting are provided upon request.

Responsibility & Transfer of Title

Orders are EX-Works SAI, Tomball TX. As soon as the order is accepted by the courier the responsibility and title is transferred to the customer.

Delays

SAI shall not be liable for any loss or damages due to delay in delivery. Delays may include acts of God, acts of the buyer, acts of civil or military authority, fire, strike, floods, epidemics, quarantine restrictions, wars, riots, delays in transportation, transportation embargoes. Regardless of the reason for delay, SAI will not be liable for any incidental or consequential damages resulting.

Damaged goods

Claims for lost, missing or damaged parts must be made to the carrier within 3 business days.

Order Cancellations

Online orders may be canceled without incurring cancellation charges if written notice is given (customerservice@saidrives.com) before the order is status changes to ‘order processing’. Once the order status has changed to ‘order processing’, the order is subject to a cancellation fee. The cancellation fee covers any freight costs, item restocking costs and expenses incurred such as labor resources.

Order Returns

Order returns must be approved by SAI. Customers must contact SAI within 5 days of receipt of goods to request a return to manufacturer agreement number (RMA). Authorized returns must be shipped back to SAI at customer's expense including insurance to cover the full retail value of the order plus delivery signature. Returns without a clearly displayed RMA will be refused.

Returns must be received in condition suitable for resale. After inspection and approval of the return, credit for the order will be returned to the method of payment. Returns maybe subject to a 25% restocking and handling fee.

Limitation of damages

In no event, whether on contract, warranty, tort (including negligence) or otherwise, shall SAI or its suppliers be liable for special, incidental, exemplary or consequential damages including, but not limited to, loss of profits or revenue, loss of use of the covered equipment or any associated equipment, damage to associated equipment tools or work in process, cost of capital, cost of purchased power, cost of substitute equipment facilities or services, downtime costs, or claims of customers or purchaser for such damages.

Governing law

The sale and purchase of equipment, including terms and conditions thereof, shall be governed by the Uniform Commercial Code of the State of Texas.